Sales Operations & Customer Service Internship

Are you passionate about customer experience, operational excellence, and the world of endurance sports? Join Näak and play a key role in supporting our B2B and B2C customers across Europe, the Middle East, and Africa. You’ll help us deliver best-in-class service, build meaningful client relationships, and optimize our sales processes – all while working with a purpose-driven, fast-paced team.

Your mission

As the EMEA Sales Operations & Customer Service Intern, you'll be at the heart of Näak’s growth in international markets. From managing customer requests to improving processes and supporting field operations, your goal is simple: deliver outstanding customer experience while supporting smooth commercial execution.

Responsibilities

Be the go-to point of contact for our EMEA customers (retailers, distributors, and end consumers) via email, phone, chat, and social media
Provide expert advice on our products and support clients with personalized solutions
Manage operational follow-up of orders (tracking, delivery, returns, claims, special requests)
Coordinate with internal teams (logistics, marketing, sales) and external partners to ensure seamless execution
Monitor and report customer feedback to fuel continuous improvement
Participate in weekly logistics and operations meetings
Help prepare materials and logistics for trade shows and events – and represent Näak when needed
Support customer reviews monitoring across marketplaces and partners' websites
Proactively suggest ways to improve tools, workflows, and processes across sales and service

Who you are

You're currently enrolled in a business, international trade, customer service or supply chain program
You’re a strong communicator (written & spoken), in both French and English
You're highly organized, curious, and a natural problem-solver
You love working in fast-paced, team-oriented environments
You’re comfortable juggling multiple tasks and managing priorities
You’re passionate about sports, sustainability, and making a difference
Bonus: You’ve already worked in customer service, retail, or logistics
Double bonus: You run, ride or compete in endurance events – or want to!

Why join us?

Be part of a passionate, impact-driven team in the endurance sports world
Learn and grow in a dynamic startup environment
Contribute to building a global brand with strong values and a unique mission
Work in an office full of athletes, adventurers, and outdoor lovers
Gain real ownership and make a tangible difference in your internship

Job details

Location: Sillingy (74), FRANCE
Start date: July 2025
Type: Internship (full-time preferred) – 4 to 6 months
Languages required: French & English
Apply: Send your CV and a short message to jobs@naak.com

About Näak

At Näak, we’re reinventing sports nutrition by combining performance and sustainability. As a certified B Corp, we’re committed to creating the most efficient and eco-friendly fuel for endurance athletes worldwide. We believe that building a better future starts with people – that’s why we invest in passionate individuals who want to push limits and drive change.