Sales Operations & Customer Service Internship

Are you passionate about customer experience, operational excellence, and the world of endurance sports? Join Näak and play a key role in supporting our B2B and B2C customers across Europe, the Middle East, and Africa. You’ll help us deliver best-in-class service, build meaningful client relationships, and optimize our sales processes – all while working with a purpose-driven, fast-paced team.

Your mission

As the EMEA Sales Operations & Customer Service Intern, you'll be at the heart of Näak’s growth in international markets. From managing customer requests to improving processes and supporting field operations, your goal is simple: deliver outstanding customer experience while supporting smooth commercial execution.

Responsibilities 

• Be the go-to point of contact for our EMEA customers (retailers, distributors, and end consumers) via email, phone, chat, and social media
• Provide expert advice on our products and support clients with personalized solutions
• Manage operational follow-up of orders (tracking, delivery, returns, claims, special requests)
• Coordinate with internal teams (logistics, marketing, sales) and external partners to ensure seamless execution
• Monitor and report customer feedback to fuel continuous improvement
• Participate in weekly logistics and operations meetings
• Help prepare materials and logistics for trade shows and events – and represent Näak when needed
• Support customer reviews monitoring across marketplaces and partners' websites
• Proactively suggest ways to improve tools, workflows, and processes across sales and service

Who you are

• You're currently enrolled in a business, international trade, customer service or supply chain program
• You’re a strong communicator (written & spoken), in both French and English
• You're highly organized, curious, and a natural problem-solver
• You love working in fast-paced, team-oriented environments
• You’re comfortable juggling multiple tasks and managing priorities
• You’re passionate about sports, sustainability, and making a difference
• Bonus: You’ve already worked in customer service, retail, or logistics
• Double bonus: You run, ride or compete in endurance events – or want to!

Why join us? 

• Be part of a passionate, impact-driven team in the endurance sports world
• Learn and grow in a dynamic startup environment
• Contribute to building a global brand with strong values and a unique mission
• Work in an office full of athletes, adventurers, and outdoor lovers
• Gain real ownership and make a tangible difference in your internship

Job details 

• Location: Sillingy (74), FRANCE
• Start date: July 2025
• Type: Internship (full-time preferred) – 4 to 6 months
• Languages required: French & English
• Apply: Send your CV and a short message to jobs@naak.com

About Näak 

At Näak, we’re reinventing sports nutrition by combining performance and sustainability. As a certified B Corp, we’re committed to creating the most efficient and eco-friendly fuel for endurance athletes worldwide. We believe that building a better future starts with people – that’s why we invest in passionate individuals who want to push limits and drive change.