Refund policy

Defective or damaged goods

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helloeu@naak.com for instructions as to how to return your product.

We want our customers to receive high-quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at helloeu@naak.com with your order number and as many details as possible, and any photos if necessary, within 30 days of the delivery date.

Exchanges

We only accept exchanges for unworn and unused apparel and accessories. If you wish to exchange your order, the item(s) must be returned in brand new, unworn condition with all original packaging, tags and inserts within 30 days of purchase. Contact us at helloeu@naak.com so we can get back to you with return instructions. Make sure to include your order number on all requests for a quick turnaround.

Sale items

Only regular priced items may be refunded, unfortunately sale items are not eligible to this type of action.

30-day satisfaction guarantee

We offer a 30-day satisfaction guarantee for first time purchases only, and on nutrition & hydration products only. If you are not fully satisfied with our product on your first order, you can request a refund for your first order within 30 days of placing your first order with us by sending an email to hello@naak.com. In this e-mail you must include your name, your order number, the date of your purchase and your address and bank details. We will then let you know how and to which address you need to return your product to us in order to get your refund. You must return the product to us at your own cost in order to get a refund. The refund will be transferred to your bank account within 6 weeks after receipt of the returned product. Please note that the shipping costs cannot be refunded to you.

Shipping

Näak is not responsible for the shipping costs associated with your return or exchange. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products. If your return arrives with signs of damage or wear and tear, your return will be subject to review.

To return your product, mail it to:

Naak inc
180 Route des Prés Rollier
74330 SILLINGY
FRANCE

Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your demand. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within days.

Refunds usually take some time to your bank to be officially registered. In the case that no refund has been received within 10 days of the acceptance of your request, please contact us at helloeu@naak.com.